1. Purpose and Acceptance

This Shipping Policy describes how Strategic11 LLC, doing business as Vorzex Labs (“Vorzex Labs,” “we,” “us,” or “our”), processes and ships eligible orders placed through https://www.vorzexlabs.com (the “Site”). It supplements, and is incorporated into, the Vorzex Labs Terms & Conditions. If this Policy conflicts with the Terms & Conditions, the Terms & Conditions control unless applicable law requires otherwise.

By submitting an order, you acknowledge that you have reviewed this Policy. This Policy concerns shipping and delivery logistics only; it does not determine whether any product, transaction, or intended use is lawful.

2. Shipping Scope — United States Only

We currently accept and ship eligible orders only to deliverable addresses within the United States and those U.S. territories or jurisdictions specifically enabled at checkout. “United States only” does not necessarily include every U.S. territory, possession, military destination, or remote location.

Enabled destinations at launch: United States and Outlying Territories. We do not ship internationally. Orders using freight forwarders, international reshippers, or addresses intended for export may be declined, held, or canceled.

3. Eligibility and destination screening

Customers must be at least 18 years old and satisfy all eligibility requirements in the Terms & Conditions. We may decline shipment to a jurisdiction, address type, or location when required by law, carrier rules, processor requirements, product restrictions, safety considerations, or our risk controls.

4. Order Processing Times

Orders are generally prepared for shipment within 2 business days after payment authorization and any required review. Business days exclude Saturdays, Sundays, federal holidays.

• Order cutoff time: 12pm Central Standard Time
• Orders received after the cutoff are treated as received on the next business day.
• Processing begins only after payment is authorized and the order is released from any fraud, address, inventory, compliance, or customer-service hold.
• High-volume periods, launches, promotions, severe weather, and holidays may extend processing times.

A shipping label or tracking number may be created before the carrier physically accepts the package. Label creation is not confirmation that the package is in carrier possession.

5. Shipping Methods and Carriers

Available shipping methods and estimated transit windows are shown at checkout when available. We may use different carriers and may select or change a carrier or equivalent service level when reasonably necessary to fulfill an order, subject to applicable law.

Carrier service names, transit estimates, weekend delivery, pickup options, and address eligibility are controlled by the carrier and may change. Expedited service, if offered, affects anticipated carrier transit only and does not eliminate processing time, review holds, or delays outside our reasonable control.

6. Shipping Costs

Shipping charges are calculated or displayed at checkout based on the selected method, destination, package characteristics, order value, carrier rates, and any applicable promotion. 

Free shipping may be offered on eligible orders, unless stated otherwise. Exclusions, minimums, methods, and promotional periods may apply. Shipping charges are nonrefundable except as required by law or expressly stated in the Returns and Refund Policy.

7. Tracking and Shipping Notifications

When available, we send shipment and tracking information to the email address or other contact method provided with the order. Customers may also view eligible tracking details in their account. Tracking information is supplied by the carrier and may be delayed, incomplete, or inaccurate.

• Order-received notice: confirms receipt, not acceptance or shipment.
• Processing or hold notice: may request information or identify a delay.
• Shipment notice: may include carrier, service, tracking number, and items shipped.
• Delivery or exception notice: reflects carrier-provided status and is not an independent guarantee by Vorzex Labs.

You are responsible for keeping your contact information current and monitoring order and carrier notices, including spam or junk folders.

8. Signature Requirements

A signature is sometimes required. We may require an adult or other signature for orders valued at or above $300 or on particular products, destinations, risk profiles, replacement shipments, or as required by a carrier, processor, insurer, or law. 

If a signature is required, the customer is responsible for ensuring an eligible recipient is available. Carrier attempts, pickup windows, identification requirements, and return procedures are governed by carrier rules.

9. Shipping Restrictions

We may restrict, refuse, hold, reroute when permitted, or cancel a shipment because of destination rules, product limitations, carrier serviceability, suspected fraud, export concerns, payment status, address validation, safety or weather conditions, sanctions or legal requirements, processor or hosting acceptable-use obligations, or other legitimate operational reasons.

We do not promise delivery to parcel-forwarding services, hotels, temporary lodging, vacant properties, mail drops, virtual mailboxes, or other elevated-risk locations. 

10. PO Boxes and Military Addresses

PO Boxes may be accepted through particular carriers. Applicable carrier and service restrictions may limit availability or add transit time.

APO, FPO, and DPO addresses may be accepted. Customs forms or destination-specific documentation may be required even when a destination is treated as domestic by the postal carrier.

11. Title and Risk of Loss

Title to and risk of loss for purchased products pass as stated in the Vorzex Labs Terms & Conditions and subject to applicable law.

Carrier scans, photographs, signatures, GPS records, and delivery confirmations may be considered when investigating a claim, but no single record automatically determines the outcome where applicable law provides otherwise.

12. Lost, Stolen, Delayed, or Damaged Packages

12.1 Delayed or apparently lost packages

If tracking has not updated or a package is overdue, first review the carrier status and allow 2 business days after the last expected delivery date or scan before contacting us, unless the carrier instructs otherwise. We may ask the customer to confirm the address, check with household members or building staff, inspect secure delivery locations, and contact the carrier.

We may initiate or assist with a carrier trace or claim. Investigation timing and eligibility are controlled partly by carrier rules. A refund, reshipment, credit, or other remedy is not guaranteed and will be determined under the Terms & Conditions, Returns and Refund Policy, carrier or insurance coverage, evidence available, and applicable law.

12.2 Packages marked delivered but not received

Customers should notify us at orders@vorzexlabs.com within 1 business day after a “delivered” scan. We may require a signed statement, police or carrier report, identity confirmation, or other reasonable documentation. Repeated or elevated-risk claims may require signature service or other controls on future orders.

12.3 Stolen packages

Vorzex Labs does not guarantee protection against theft after lawful delivery. We will evaluate reported theft under applicable law and any available carrier or shipping-protection program. Customers should use a secure delivery location and promptly retrieve packages.

12.4 Damaged packages or missing contents

Report visible damage, leakage, tampering, incorrect contents, or missing items within 1 business day of delivery. Preserve all products, packaging, labels, and inserts and provide clear photographs of the outer package, shipping label, inner packaging, product, lot or batch information, and damage. Do not use or dispose of an affected product until instructed, unless retaining it would be unsafe.

13. Carrier Delays and Performance

Carriers are independent service providers. Pickup, scan, routing, transit, delivery, and claims performance are outside our direct control. We are not responsible for a carrier’s acts or omissions to the maximum extent permitted by law, but we will provide reasonable customer support and any remedies required by applicable law or our published policies.

Carrier service guarantees, if any, are the carrier’s guarantees and may be suspended or limited. 

14. Incorrect or Incomplete Addresses

Customers must provide a complete, accurate, deliverable address before submitting an order, including apartment, suite, unit, company, gate, and access information when applicable. We may use third-party address-validation tools, but validation does not transfer responsibility for the submitted address to Vorzex Labs.

Contact orders@vorzexlabs.com immediately to request a correction. We cannot guarantee changes after submission, authorization, label creation, fulfillment, or carrier acceptance. We will not redirect a package when prohibited by fraud controls, carrier rules, or law.

Additional costs caused by an incorrect or incomplete address—including intercept, correction, reshipment, return, or carrier fees—may be charged to the customer to the extent permitted by law and disclosed in the Terms & Conditions or at the time of resolution.

15. Returned-to-Sender Shipments

A package may be returned because of an invalid or incomplete address, refusal, unclaimed status, failed signature attempts, carrier access issue, prohibited contents, or other reason. After receipt and inspection, we will apply the Returns and Refund Policy and applicable law.

• Reshipment rule: Customer pays for re-shipping.
• Original shipping charge: nonrefundable, subject by law.

16. Weather, Natural Disasters, Holidays, and Force Majeure

Processing and delivery may be affected by severe weather, fire, flood, natural disaster, epidemic or public-health event, labor disruption, transportation interruption, utility or systems failure, cyber incident, civil unrest, governmental action, carrier capacity constraint, holiday volume, or another event beyond reasonable control.

We may pause fulfillment, change carriers or methods, hold temperature- or condition-sensitive shipments, or extend estimated timelines when reasonably necessary. We will communicate material delays when practicable. These events do not create a guaranteed right to expedited handling, but statutory cancellation or refund rights remain unaffected.

Holiday and closure schedule: will be posted on the website as needed. Customers should order early; posted holiday cutoff dates are estimates, not delivery guarantees.

17. Fraud, Payment, and Compliance Holds

An order may be held for payment verification, identity or age verification, address review, fraud screening, chargeback risk, legal or regulatory review, processor requirements, or suspected violation of our policies. We may request reasonable supporting information and may cancel an order if review is not completed or concerns cannot be resolved.

A hold may extend processing and delivery estimates. We will handle personal information used in the review as described in the Privacy Policy. Customers should not send sensitive information by unsecured email unless specifically instructed through an approved secure method.

18. Partial Shipments, Backorders, and Out-of-Stock Items

18.1 Partial shipments

We may ship eligible items separately. Unless otherwise disclosed, customers will not be charged more than the shipping amount accepted at checkout solely because we divide an order. Each shipment may have a separate tracking number, delivery date, and signature requirement.

18.2 Backorders and out-of-stock items

Inventory availability is not guaranteed. If an item becomes unavailable, we may hold the order, ship available items, request instructions, offer a substitution only with customer consent, or cancel and refund the unavailable item as required by law and our policies. Backorder estimates are not guarantees.

19. Customer Responsibilities

• Provide truthful, complete, and accurate identity, contact, billing, and shipping information.
• Confirm that the destination and transaction comply with applicable law and our geographic and intended-use restrictions.
• Monitor communications, tracking, delivery attempts, and pickup deadlines.
• Provide a secure, accessible delivery location and retrieve packages promptly.
• Inspect shipments promptly and preserve evidence needed for a claim.
• Follow lawful carrier, storage, handling, and product-specific instructions.
• Contact us within the stated timeframes and cooperate reasonably with investigations.

20. Customer Support and Claims Process

For a shipping question or claim, contact orders@vorzexlabs.com. General support: support@vorzexlabs.com.

Include the order number, name, delivery address, carrier and tracking number, a concise description, relevant dates, and requested resolution. For damage or tampering, include the photographs and preserved materials described in Section 12. Do not include full payment-card data or unrelated sensitive information.

We aim to acknowledge requests within 2 business days. This is a service target, not a guaranteed resolution time. Carrier investigations, holidays, evidence requests, and complex reviews may require additional time.

21. No Guarantee of Delivery Dates

All processing, shipment, transit, arrival, and delivery dates displayed on the Site, at checkout, in an email, or by a representative are good-faith estimates unless expressly identified in a written agreement as guaranteed and legally enforceable. Vorzex Labs does not guarantee delivery by a particular date or time, uninterrupted tracking, or carrier performance.

To the maximum extent permitted by law, Vorzex Labs is not liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from delay or delivery failure, including lost profits, research schedules, or third-party commitments. Any applicable limitation is governed by the Terms & Conditions, and nothing here excludes liability that cannot legally be excluded.

22. Policy Changes

We may update this Policy to reflect operational, legal, carrier, or service changes. The revised version will be posted with a new effective date. Changes apply prospectively unless otherwise stated or permitted by law. The version presented when an order is placed generally governs that order, subject to mandatory law and the Terms & Conditions.

23. Contact Information

Strategic11 LLC, dba Vorzex Labs

Support: support@vorzexlabs.com
Shipping: orders@vorzexlabs.com
Website: https://www.vorzexlabs.com